Frequently Asked Questions

Q: What does a catering package include? 

A: Prepare and set up the menu you select for your event. Provide servers, utensils and equipment as requested by your representative. 

Q: Is cake cutting included in a wedding package? 

A: Staff is available to cut and serve cake. 

Q: Can you provide a bartender for my event if I provide the alcohol?
A: We do not offer "Bring Your Own" alcohol packages. 

Q: What is the cancellation policy? 

A: Client shall have 10 business days in advance of the event to cancel this agreement. Thereafter, client shall be responsible for the full contract price of all catering services ordered herein. Deposit is non-refundable even if cancellation is made before the 10-day cut off. 

Q: Can we change our menu after we book?

A: You can continue to make menu changes up until 14 days before your event date.

Q: How much is the deposit to reserve my event? 

A: A 10%  or $250 (whichever is greater) non-refundable deposit will reserve your event. 

Q: Is Savory Roots Catering eco-friendly? 

A: We pride ourselves in practicing sustainable business operations. 

Q: When is the final payment due? 

A: Payment in full is required 10 days before the date of the event. Government agencies may pay by a Check On Delivery. Payment can be made by MasterCard, VISA, Discover, American Express, cash, or check. Failure to receive final payment prior to your event, it will be assumed you no longer require our services. At the time of final payment, a credit card guarantee is required. This is to ensure payment of any charges that may be incurred during the time of your event, such as unexpected additional guests and/or overtime labor charges. 

Q: What staff is required for my event? 

A: Each event requires a banquet captain to carry out all event details from start to finish at $275 for a 4-hour event. Staffing is calculated based upon your menu selections, venue space and layout, guest count, rentals and other behind the scenes factors.  Servers are available to cut and serve wedding cake or dessert for no additional charge. Servers will also bus tables and remove trash at the end of the food service.  Four hours of service time.  Once your final guest count and menu selections are locked in,  all adjustments will be finalized.

Q: Is décor included in catering packages? 

A: We decorate our catering stations to complement your events colors and look. If you need recommendations on event décor, we work with a talented array of vendors. 

Q: Can we take leftovers?

A: Leftovers are not guaranteed. We usually make more than what was ordered in case of extra guests, etc. If you wish to have leftovers it is your responsibility to inform your Banquet Captain, otherwise it will be donated to a local charity. Due to food safety guidelines food that has not been held at proper temperatures should be disposed of. We release all liability of leftover food. 

Q: What is the service charge? Is it a gratuity?

A: All catering packages are charged a 20% service charge on food and beverage costs. The service charge is an event production fee to cover additional back end costs that go into preparing and planning for your event. Gratuity is not included or expected but is appreciated.